*URGENT NOTICE* THE SITE IS CURRENTLY UNDERGOING MAINTENANCE! WE AREN'T ACCEPTING ANY NEW ORDERS PLACED ON THE WEBSITE UNTIL FURTHER NOTICE. ALL EXISTING ORDERS WILL BE PROCESSED AND SHIPPED AS USUAL. IF YOU HAVE AN EXISTING ORDER AND WOULD LIKE MORE INFORMATION, PLEASE CONTACT CUSTOMER SERVICE.
What happens after I've placed an order?
Due to high volume of orders THAT WE RECEIVE DAILY, PROCESSING TIME IS 1-5 WEEKS (No EXCEPTIONS) All items are made to order and will be shipped after processing time has Concluded. However, if the item description states (PRE-ORDER) please allow up to 4-6 weeks for your order to be shipped. In addition, this EXCLUDES weekends and holidays. IF YOU WILL LIKE TO CANCEL YOUR ORDER YOU WILL HAVE UP TO 24 HOURS AFTER THE ORDER HAS BEEN PLACED TO DO SO. After the 24 hour period and you would still like to cancel your order, you will be charged a 25% restocking Fee.
How will I know when my order has shipped?
Once orders are shipped the item will be marked as shipped and you will receive an shipping confirmation via email.
What is the store return policy?
Because we buy and cut fabrics to your order size
All sales are final! There will be no refunds or exchanges. Please read the item description carefully to determine your correct sizing for each item.
How will this item fit?
To the size you normally wear in numbers.
For example XS fits 0, Small 2-4, Medium 6-8, Large 10-12, XL 14-16
We use top quality 4-way stretch fabric.
How do I contact Customer Service?
Customer Service can be reached via email .
Email: dujourlux@gmail.com *Please allow up to 24 to 48 hours for a response.* Please have your full name and order number ready.
What happens after I've placed an order?
Due to high volume of orders THAT WE RECEIVE DAILY, PROCESSING TIME IS 1-5 WEEKS (No EXCEPTIONS) All items are made to order and will be shipped after processing time has Concluded. However, if the item description states (PRE-ORDER) please allow up to 4-6 weeks for your order to be shipped. In addition, this EXCLUDES weekends and holidays. IF YOU WILL LIKE TO CANCEL YOUR ORDER YOU WILL HAVE UP TO 24 HOURS AFTER THE ORDER HAS BEEN PLACED TO DO SO. After the 24 hour period and you would still like to cancel your order, you will be charged a 25% restocking Fee.
How will I know when my order has shipped?
Once orders are shipped the item will be marked as shipped and you will receive an shipping confirmation via email.
What is the store return policy?
Because we buy and cut fabrics to your order size
All sales are final! There will be no refunds or exchanges. Please read the item description carefully to determine your correct sizing for each item.
How will this item fit?
To the size you normally wear in numbers.
For example XS fits 0, Small 2-4, Medium 6-8, Large 10-12, XL 14-16
We use top quality 4-way stretch fabric.
How do I contact Customer Service?
Customer Service can be reached via email .
Email: dujourlux@gmail.com *Please allow up to 24 to 48 hours for a response.* Please have your full name and order number ready.
IMPORTANT NOTE TO ALL BUYERS:
If you have any questions concerning your shipment, please wait patiently after your shipping time-frame is up. However, if you do not receive your package within your time-frame, please feel free to contact Customer Service during business hours. Dujourlux@gmail.com
Thank You
If you have any questions concerning your shipment, please wait patiently after your shipping time-frame is up. However, if you do not receive your package within your time-frame, please feel free to contact Customer Service during business hours. Dujourlux@gmail.com
Thank You